ikésenti is committed to providing quality shoes and handbags to our customers. However, if your order was delivered to you faulty, incomplete, or incorrect we are happy to exchange it for a different pair. So for the shoes, it is vital that you ensure the sizes/measurements as mentioned in the size chart align to your measurements. If for any of the above reasons you wish to return your purchased items, we offer a full refund on the full purchase under the following conditions below

  • We ask that orders are returned in their original condition and not worn, with all product tags and packaging intact.
  • An ‘Intent to Return’ email has been sent to our team at stating your order confirmation number and reason for return.

‘Intent to return’ are accepted up to 7 days after receipt of your purchased ikésenti item. Delivery of your ikésenti item would normally be signed for by you as proof of receipt of your purchase. Requests to return products after this period will be accepted at our discretion.

We do not accept any Exchange/Returns on items bought on sale, with a discount, or from our partner site.

For ALL RETURNS we will exchange or refund on your purchase price using the original payment method. Postage for returns are at the customer's cost. please note all returns are to be sent to the following address:

The Winona Collective, 16 Spyglass Street, Red Beach, Auckland, 0932, New Zealand.